Welcome!

jennymorton13@gmail.com

I'm Jenny, an Organizational Psychologist based in Santa Monica, California. Before Applied Psychology, I was a Behavior Technician working with kids on the spectrum. For as long as I can remember, I had an interest in working with people and chose to pursue that passion through a Master of Science in Applied Psychology at the University of Southern California, where I graduated in May 2021. I’ve been working in Organizational Research & Development and Employee Engagement since.

Skills

  • Expertise in merging behavioral science and technology to improve organizational, team, and individual growth.

  • Proficient in developing content for SaaS platforms, highlighting individual insights, team coaching, bias identification, and opportunities for organizational growth.

  • Expert in employing Gorilla for the design and execution of studies to assess new questions that enhance user insights, with proficiency in validating these against established psychometric assessments.

  • Instrumental in creating AI predictive models for forecasting workplace stress, and adept at generating educational content and documentation to train a custom LLM Chatbot, utilizing behavioral insights and data.

  • Survey Monkey, Qualtrics, Gorilla, SPSS

  • Collaborates with UX designers to refine onboarding, intuitive guides, tooltips, and website design, improving user experience and retention with consistent, accessible interfaces.

  • Leveraged expertise in organizational change management to identify and address organizational challenges, optimizing the use of the SaaS platform. Adapted to the dynamic startup environment by implementing change management strategies internally, promoting agility and resilience. Engaged with stakeholders across various teams to facilitate seamless transitions during major updates, such as the introduction of new product features or shifts in direction/vision.

  • Proficient in organizational design, leveraging behavioral science and technology to foster personal, team, and organizational development.

  • Skilled at conducting thorough market analysis, defining business requirements, and performing gap analysis to improve organizational processes. Experienced in developing functional specifications and managing stakeholder expectations to facilitate the seamless implementation of projects. Expertise in leveraging data-driven insights to optimize workflows, enhance efficiency, and drive business growth.

  • Expert in employing a user-first approach to product and service design, prioritizing the needs, behaviors, and experiences of end-users. Excels at iterating design solutions based on user feedback to enhance accessibility, engagement, and satisfaction, ultimately improving user retention and product success.

  • Highly adept in managing complex projects and programs from inception to completion using Agile methodologies and Kanban frameworks. Proficient in leveraging Jira for task tracking, progress monitoring, and resource allocation, ensuring efficient workflow and timely delivery of project milestones. Skilled at leading cross-functional teams, fostering collaboration and maintaining clear communication across all project phases. Demonstrates a strong ability to adapt project scopes, schedules, and resources to meet evolving business needs, consistently achieving project goals and enhancing operational efficiency.

  • Expert in maintaining a deep understanding of dynamic organizational environments to effectively anticipate challenges and opportunities. Skilled in analyzing external and internal factors that influence strategic decision-making and operational success. Demonstrated ability to synthesize information from various sources to provide actionable insights, ensuring optimal alignment with organizational goals. Excels at communicating relevant changes and recommendations to stakeholders, facilitating informed decision-making and proactive management strategies.

  • Proficient in developing and promoting shared understanding among team members to enhance collaboration and decision-making. Skilled in aligning diverse perspectives through effective communication strategies, training sessions, and interactive workshops. Demonstrates expertise in creating cohesive teams that operate with a common vision and clear objectives, significantly improving project outcomes and operational efficiency. Excel at facilitating open dialogues and feedback mechanisms to continuously refine and sustain shared mental models across the organization.

  • Skilled in leading and facilitating cross-functional teams, integrating diverse skills across departments like engineering, marketing, and operations to achieve strategic goals. Excels in communication, negotiation, and conflict resolution, ensuring team alignment and project success. Proven ability to drive productivity and streamline processes by leveraging team expertise and fostering a collaborative work environment.

  • Skilled in launching and guiding diverse employee engagement projects that nurture a positive organizational culture and drive growth. Proficient in deploying strategies that boost morale, promote collaboration, and create a supportive atmosphere for ongoing improvement and development.

  • Expertise in leading strategic hiring and onboarding processes, highlighted by the creation of a Digital Dashboard. This innovative approach furnishes executives with crucial diversity and gender statistics, facilitating informed decision-making, significantly improving employee engagement, and optimizing operational workflows.

  • Expert in engaging with customers to address team and organizational challenges by leveraging behavioral insights. Specializes in applying a deep understanding of human behavior to facilitate solutions that improve team dynamics, enhance organizational efficiency, and resolve conflicts. This approach involves diagnosing issues through a behavioral lens and implementing targeted interventions that lead to sustainable positive changes within teams and organizations.

  • Adept in converting executive and brand messaging into pitch decks, investor packets, and data sheets. Skilled in analyzing the competitive landscape to strategically position the brand.

  • Oversaw the development and management of all customer-facing materials, encompassing consultant certification programs, pitch presentations, onboarding guides, and product manuals.

  • Collaboratively developed comprehensive certification programs for consultants and partners, designed to enhance their expertise and proficiency in platform services and methodologies. These programs aim to equip our collaborators with the necessary knowledge and skills to effectively implement our solutions, ensuring high-quality standards and fostering successful partnerships.

  • Closely collaborating with executive leadership, I was instrumental in defining the brand's messaging and strategic positioning.

  • (Instagram, LinkedIn, YouTube) Managed and curated all social media activities across platforms such as Instagram, LinkedIn, blog posts, and YouTube, with performance analysis conducted through Google Analytics.

  • Specialized in configuring and managing HubSpot websites to ensure unified messaging that boosts sales and improves user comprehension.

  • Highly adept at adjusting strategies and tactics in response to changing business environments and unforeseen challenges. Excels in embracing new ideas and technologies to enhance business efficiency and competitiveness. Skilled in quickly learning new skills and applying them effectively across various contexts. Demonstrates resilience and flexibility in managing multiple priorities, ensuring consistent performance and delivery of results in dynamic settings. Proven ability to thrive in diverse and evolving environments, fostering innovation and continuous improvement.

  • Proficient in leveraging design platforms such as Canva to craft engaging visuals and diagrams that effectively convey key messages and enrich the user experience. Also created brand style guide.

  • Proficient in identifying and addressing interpersonal and group conflicts effectively to restore harmony and enhance collaboration. Skilled in applying negotiation and mediation techniques to facilitate constructive dialogue and achieve mutually beneficial outcomes. Demonstrates emotional intelligence and communication skills to understand different perspectives and de-escalate tensions.

  • Expert in identifying, analyzing, and mitigating risks to ensure project and operational stability. Skilled in developing and implementing robust quality control measures that align with industry standards and enhance product and service excellence. Demonstrates a proactive approach to foresee potential issues and initiate preventive measures, effectively reducing the likelihood and impact of risks.

  • Highly skilled in delivering clear and persuasive communication across diverse platforms and audiences. Adept at crafting concise written content and engaging presentations tailored to stakeholder needs. Strong interpersonal skills enhance discussions, negotiations, and consensus-building. Committed to clarity and effectiveness in all forms of communication, promoting transparency and improved information flow.

  • Highly skilled in delivering compelling and clear presentations to diverse audiences, ranging from small teams to large conferences. Demonstrated ability to craft engaging narratives that effectively communicate key messages and drive stakeholder engagement.

  • Skilled in partnering strategically with executive leadership to shape branding and market positioning, and adept at translating complex messaging into understandable formats.

Known Tools & Software

  • Google Workspace

  • Microsoft Office 365

  • Apple iWork

  • Sharepoint

  • Slack

  • Zoom

  • Microsoft Teams

  • HubSpot

  • Squarespace

  • Jira, Agile, Kanban

  • LucidChart

  • Canva

  • Figma

  • iMovie

  • LinkedIn

  • Instagram

  • YouTube

  • Survey Monkey

  • Qualtrics

  • Gorilla

  • SPSS