Professional Experience

Wethos AI

Organizational Research & Development Specialist

August 2022 - Present

  • Innovative Content Creation for Behavioral Science: Led the pioneering development of behavioral science-based content for the Wethos platform, significantly advancing personal, team, and organizational development. Covered a broad spectrum of topics such as cognitive bias, effective communication, leadership enhancement, conflict resolution, and situational behavior analysis, tailored to engage diverse audiences effectively.

  • C-Suite Strategic Partner: Skilled in partnering strategically with executive leadership to shape branding and market positioning, and adept at translating complex messaging into understandable formats.

  • Dynamic Website Design and Management: Directed the design and ongoing management of a HubSpot website, enhancing digital presence and user experience through strategic content updates and alignment with key messaging goals.

  • Strategic Investor Materials Development: Crafted a compelling suite of investor materials, including engaging pitch decks, detailed packets, and insightful data sheets, effectively communicating the company's value proposition and fostering investor engagement.

  • Tailored LLM Content and Training Documentation: Orchestrated the creation of specialized educational content and documentation for a bespoke language learning model, leveraging Wethos data to enhance learning outcomes and skill development.

  • Revolutionary Predictive AI Tool for Workforce Management: Contributed significantly to the development of a predictive AI tool designed to anticipate employee stress and turnover, transforming workforce management and promoting a proactive approach to employee well-being.

  • Enhanced Customer Engagement Materials and Strategies: Innovated customer onboarding materials and user flows, improving engagement and satisfaction. Led targeted social media and email marketing campaigns to increase brand visibility and deepen customer connections.

  • Comprehensive Training Curriculum for Partners and Practitioners: Collaborated in the creation of an extensive training curriculum for certification programs, empowering partners and consultants with in-depth product knowledge to boost market penetration and adoption.

  • Psychometric Study for Platform Validation and User Profile Enrichment: Headed a detailed psychometric study to validate platform data and enrich user profiles, providing essential insights for strategic decision-making and enhancing the analytical prowess of the platform.

  • Effective Cross-Functional Collaboration & Project Management: Demonstrated exceptional skill in facilitating cross-functional teamwork across various departments, from data science to marketing, driving substantial improvements in startup operations and cultivating an environment of innovation and interdisciplinary cooperation. Oversaw projects across all sectors of the company to ensure alignment using Jira to monitor progress.

USC Office of Human Resources

Learning & Development Intern

January 2021 - April 2021

  • Project Management Mastery in L&D: Mastered the art of planning, executing, and overseeing projects, especially within Learning & Development (L&D). This mastery includes applying learning methodologies to ensure projects meet deadlines, stay within budget, and achieve high-quality standards.

  • Educational Program Design Expertise: Acquired advanced skills in crafting educational programs and materials that captivate and educate employees, incorporating adult learning principles, curriculum development, and innovative technology for interactive learning experiences.

  • HRIS Technologies Proficiency: Developed a deep understanding of Human Resource Information System (HRIS) technologies, enhancing HR process management through strategic tool utilization.

  • Presentation and Engagement Innovation: Honed skills in creating engaging presentations using storytelling and the development of learning personas, elevating educational content delivery.

WarnerMedia

Onboarding Analyst & Project Manager

July 2021 - August 2022

  • Versatile Leadership in Dual Roles: Excelled in a hybrid role as Project Manager and Analyst for Turner Sports and CNN Digital, where I orchestrated strategic hiring and seamless onboarding for the CNN+ launch. This pivotal role facilitated the flawless assimilation of new talent, setting a strong foundation for the service's success.

  • Structural Efficiency and Innovation: Spearheaded the development and deployment of comprehensive organizational and workflow charts, markedly elevating structural efficiency. This initiative laid the groundwork for the smooth introduction of new services, enhancing operational dynamics and agility.

  • Pioneering Digital Dashboard Development: Innovated by designing a groundbreaking Digital Dashboard, showcasing vital diversity and gender statistics. This platform became a cornerstone for executive decision-making, spotlighting pivotal areas for enhancement in diversity and inclusion practices.

  • Boosting Workforce Morale through Engagement: Championed the creation and implementation of diverse employee engagement programs, significantly boosting morale and cultivating a supportive and positive workplace culture. These programs have been key in maintaining high levels of employee satisfaction and engagement.

  • Revolutionizing Remote Onboarding: Revolutionized CNN’s remote onboarding procedures, significantly refining the integration process for newcomers. My efforts ensured a frictionless entry for new hires, effectively navigating the complexities of remote work and elevating the onboarding experience to new heights.

Master of Science Program Consulting Projects

Citibank, Organizational Culture Consultant

January 2021 – May 2021

  • Comprehensive Organizational Analysis: As part of the people analytics team, I conducted an extensive analysis combining quantitative, qualitative, and secondary data. This effort was instrumental in strategizing the development of Citibank's organizational culture.

  • Advanced Analytics Application: Utilized sophisticated analytics techniques to uncover trends, patterns, and insights within the workforce data, empowering Citibank to make informed decisions that positively influenced its corporate culture.

  • Strategic Recommendations to Senior Management: Developed and delivered presentations to senior management that encapsulated key findings and proposed evidence-based initiatives. These initiatives aimed at cultivating a positive and productive work environment, demonstrating a significant impact on the organizational culture.

Aon Inpoint, Organizational Development Consultant

August 2020 – November 2020

  • Qualitative Research Leadership: Spearheaded qualitative research to enhance Aon's customer service experience. Utilized surveys, interviews, and focus groups to derive comprehensive insights, laying the groundwork for improving service delivery.

  • Insightful Data Analysis: Conducted thorough data analysis to pinpoint critical themes and improvement areas. This analysis translated complex data into actionable strategies designed to boost customer satisfaction levels.

  • Collaborative Insight Generation: Worked closely with a team of students and a faculty advisor, embodying a dynamic and interdisciplinary approach to problem-solving that enriched the project with diverse perspectives.

  • Targeted Recommendations Presentation: Crafted and presented a detailed report to Aon, summarizing research findings, insights, and pragmatic recommendations tailored to meet the organization's unique customer service challenges and opportunities.